FAQs

1. Is your jewellery made from real silver?

Yes. Every Aayug piece is crafted using genuine 925 Sterling Silver, carefully selected for its purity, durability, and timeless appeal.

2. Will my silver jewellery tarnish?

Sterling silver naturally develops a slight patina over time when exposed to air, moisture, perfumes, and everyday wear. This is a natural property of real silver and can be easily restored with a silver polishing cloth.

3. How do I care for my jewellery?

Store your jewellery in the Aayug box or pouch provided. Avoid contact with water, perfumes, lotions, and harsh chemicals. Clean occasionally with a soft silver polishing cloth to maintain its shine.

4. How long does shipping take?

Orders are processed within 1–2 business days and are typically delivered within 5–7 business days across India.

5. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available on eligible orders and serviceable pin codes. Certain COD orders may require verification before dispatch.

6. What is your return policy?

Returns can be requested within 7 days of delivery, provided the jewellery is unused, unworn, and returned in its original packaging with all accessories.

7. When will I receive my refund?

Once your returned item has been received and approved after inspection, refunds are processed within 5–7 business days to your original payment method.

8. Does Aayug offer a purity guarantee?

Yes. Every piece is backed by our Purity Promise, reflecting our commitment to using genuine 925 Sterling Silver and maintaining strict quality standards.

9. Do you offer gift packaging?

Yes. Every order is beautifully packed in our signature Aayug jewellery box, making it perfect for gifting.

10. How can I contact Aayug?

Email: support@aayugsilver.com

WhatsApp: +91 XXXXXXXXXX

Customer Support: Monday to Saturday, 10:00 AM – 7:00 PM IST